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SERVICES › IT SUPPORT

IT Support Services

IT Support Services

Smart hands and Tier 1 tech support. Our team acts as an extension of your internal IT team. Password resets, laptop imaging, running scripts, professional exam set-ups, IT site assessments and technology audits.

Smart hands and Tier 1 tech support. Our team acts as an extension of your internal IT team. Password resets, laptop imaging, running scripts, professional exam set-ups, IT site assessments and technology audits.

21,000+

Latops setup for professional exams

100%

Tested

21,000+

Latops setup for professional exams

100%

Tested

WHY PROFESSIONAL IT SUPPORT MATTERS

WHY PROFESSIONAL IT SUPPORT MATTERS

An Extension of Your IT Team When You Need It

An Extension of Your IT Team When You Need It

When your internal IT team is busy, we provide business IT support across a wide range of tasks so you can focus on what you do best.

Without reliable onsite support, remote IT teams are limited with what they can help with, creating longer downtimes, delayed resolutions and inconsistent IT performance — costing your company time and money.

Without reliable onsite support, remote IT teams are limited with what they can help with, creating longer downtimes, delayed resolutions and inconsistent IT performance — costing your company time and money.

Without reliable onsite support, remote IT teams are limited with what they can help with, creating longer downtimes, delayed resolutions and inconsistent IT performance — costing your company time and money.

Free Up Your Internal IT Team

Essential IT support for day-to-day operations to keep your business running smoothly. Password resets, printer configuration, driver installation, monitor setup, and full laptop imaging for new or reissued devices.

Professional Exam Support

Laptop setup, hotspot configuration, Wi-Fi verification and technical proctoring for legal, financial and accounting exams. Always prioritizing security protocols.

Know Exactly What's in Your Infrastructure

While we audit your setup, we also build a full inventory of every IT asset you have onsite and flag what's outdated or nearing end of life. Useful for planning hardware refresh cycles and optimizing IT budgets.

Site Assessments

We're your eyes on the ground. Full IT asset inventories, photo and video walkthroughs, and clear recommendations on any installs or upgrades your site needs. Built for remote IT departments and acquisition teams who need real visibility into their offices.

INDUSTRIES WE SUPPORT

Legal

Financial

Healthcare

Education

Government

Real Estate

Retail

Entertainment

CASE STUDIES
Zurich Insurance
Insurance — Toronto

Digital Locker Programming for 500 Lockers

Zurich Insurance engaged Unio Tech Solutions through one of our partners to provide IT support services to assist with digital locker programming.

500
Lockers Programmed
1
Week
0
Issues

Unio Tech Solutions programmed 500 Versa Digilock lockers, delivering a secure and user-friendly storage system for employees. These electronic lockers allow staff to safely store personal items, helping to reduce desk clutter and promote a more organized workplace.

Read the Full Case Study →

WHAT'S INCLUDED

Every IT Support Service You Need — Under One Roof

Displays, Cameras, Audio, Cabling & Control Systems - All Included

Complete IT service and support, from Smart Hands to technology audits and professional exam proctoring. Fully managed, reliable, and ready when you need us.

Complete IT service and support, from Smart Hands to technology audits and professional exam proctoring. Fully managed, reliable, and ready when you need us.

IT support technician wearing “Tech Team” shirt assisting with workstation setup in a professional office environment
IT support technician wearing “Tech Team” shirt assisting with workstation setup in a professional office environment

Smart Hands & Day-to-Day IT Support

Password resets, printer configuration, driver installation, monitor setup and full laptop imaging for new or reissued devices. Whether supporting end users in a corporate environment or assisting remote staff, our team ensures minimal downtime.

IT Support for Professional Exams

Laptop setup, hotspot configuration, Wi-Fi verification, and technical proctoring for high-stakes legal, financial and accounting certifications. We ensure your technology is fully compliant, secure, and exam-ready.

Technician working in a data center rack configuring servers and network cabling infrastructure
Technician working in a data center rack configuring servers and network cabling infrastructure

Technology Audits & Asset Management

Comprehensive onsite assessments to inventory all hardware, recording make, model, serial number and asset tag details, with photos from multiple angles to capture a clear and accurate picture of your IT assets.

🏷️

Support for MSPs

We work behind the scenes for MSPs across North America, providing smart hands, deployments, audits, site assessments and other tech support services. Fully white labeled under your brand if needed.

⚙️

Infrastructure Documentation

Workstation setups, server rooms, and network infrastructure, including network cabinet placement and port mapping. Accurate documentation for teams to manage assets, plan transitions and make informed decisions remotely.

🧹

Technology Cleaning

Quarterly or monthly technology cleaning to keep your IT assets in optimal condition and improve the productivity of employees.

Common Use Cases:

Remote Offices

Branch Locations

Data Centers

Exam Venues

OUR PROCESS

3-Step Process: Assess, Deliver, Report

3-Step Process: Assess, Deliver, Report

Minimal downtime, fast results, and consistent IT performance.

01

Assess

After we receive your request for IT support, you approve the quote then we schedule and dispatch the right sized team.

1–2 business days

02

Deliver

Our tech team arrives onsite to complete the work as per the scope – after-hours and weekend teams available to minimize downtime.

1–2 business days

03

Report

You receive a completion report with photos and further recommendations, along with any asset management reports and infrastructure documentation you need.

Professional IT Support — When and Where You Need It

Request IT Support →

Industries We Serve

Our IT support services extend to corporate offices, remote branches and exam venues — across a wide range of industries including:

• Professional (legal, accounting, insurance)

• Financial (banks, consulting firms)

• Government (municipal and federal buildings)

• Education (universities, school boards)

• Retail (clothing, beauty, etc.)

• Entertainment (i.e.: music labels, post-production companies)

• Healthcare (hospitals and research facilities)

And more!

Whether you need support at 1 site or 10 sites, we scale to meet your project scope and timeline.

IT support team member working in a modern office environment with workstations and business setup in the background

TESTIMONIALS

Our Clients Trust Us To Deliver Reliable And Effective Solutions

Our Clients Trust Us To Deliver Reliable And Effective Solutions

Jason and his team made the move seamlessly. It took the burden off our IT team so we can focus on what matters in getting the backend infrastructure up and running. Highly recommended.

lamlamz

We've worked with several contractors in the past decade but nobody has come close to the level of service, attention to detail and going above and beyond as we experienced with the UnioTech team.

Daryl D'Souza

Scheduled, coordinated and executed to perfection.

Satish Ivaturi

WHERE WE WORK

Local IT Support Teams in Toronto, Calgary, Vancouver & Tampa

Reliable technicians in every city we serve — faster response, easier coordination and real accountability.

Toronto

GTA & Northern Ontario

Calgary

Including Red Deer and Edmonton

Vancouver

Downtown core & surrounding area

Tampa

Downtown core & surrounding area

Local IT relocation team supporting offices across Toronto, Calgary, Vancouver and Tampa
FAQ

Common Questions About IT Support Services

Can't find your answer? Get in touch — we respond within 1 business day.

Talk to our team
Smart Hands is onsite IT support provided by our technicians at your location. They act as an extension of your IT team.
We typically provide IT support for high-stakes professional exams including legal bar exams, CPA and accounting certifications, and financial licensing exams. We can assist with any exam that requires technical proctors.
For many requests, we confirm the scope and send the quote the same day or next day. A tech can be dispatched within 24–48 hours of project approval. Emergency or same-day requests are also available.
Our tech team conducts a detailed inventory of every single piece of IT equipment in your office, recording the make, model, serial number and asset tag details. Equipment typically covered includes desktops and laptops, monitors and docking stations, printers, phones and VoIP handsets, servers and rack equipment, switches, routers and access points, AV and conference room hardware, and network cabinets and cabling. This documentation supports hardware refresh planning, IT budgeting and compliance reporting.
Site assessments often include IT inventorying, photos and video walkthroughs, documents showing workstation setups and/or network infrastructure, detailing everything to see the current state of your office or server room.
Yes, we can provide repeat support for companies that need a more regular onsite IT presence, whether weekly, monthly, or on an as-needed basis. Contact us to discuss a support plan tailored to your needs.
FAQ

Common Questions About IT Support Services

Can't find your answer? Get in touch — we respond within 1 business day.

Still have questions?
Smart Hands is onsite IT support provided by our technicians at your location. They act as an extension of your IT team.
We typically provide IT support for high-stakes professional exams including legal bar exams, CPA and accounting certifications, and financial licensing exams. We can assist with any exam that requires technical proctors.
For many requests, we confirm the scope and send the quote the same day or next day. A tech can be dispatched within 24–48 hours of project approval. Emergency or same-day requests are also available.
Our tech team conducts a detailed inventory of every single piece of IT equipment in your office, recording the make, model, serial number and asset tag details. Equipment typically covered includes desktops and laptops, monitors and docking stations, printers, phones and VoIP handsets, servers and rack equipment, switches, routers and access points, AV and conference room hardware, and network cabinets and cabling. This documentation supports hardware refresh planning, IT budgeting and compliance reporting.
Site assessments often include IT inventorying, photos and video walkthroughs, documents showing workstation setups and/or network infrastructure, detailing everything to see the current state of your office or server room.
Yes, we can provide repeat support for companies that need a more regular onsite IT presence, whether weekly, monthly, or on an as-needed basis. Contact us to discuss a support plan tailored to your needs.