Client:
Chartered Professional Accountants of Ontario

Service Type: IT Support Services

Description:

Chartered Professional Accountants of Ontario engaged Unio Tech Solutions to provide IT support services at select locations, assisting with laptop deployments and serving as Tech Protectors during examinations when required. 
 
The Challenge:

This work involves setting up and configuring laptops for 30 to 1,500 candidates within a 1–2-day timeframe across various exam locations during exam season. Additionally, some sites require extra personnel to serve as Tech Protectors. 
 

The Solution:

Through strong team coordination, our technicians were able to streamline the process, significantly reducing the time required for laptop deployment and configuration across various locations. We also ensured timely communication regarding shipment delays, configuration issues, or damaged devices.